PhotoG Platform Privacy Policy

This Privacy Policy aims to clarify PhotoG's (hereinafter referred to as "we" or "Platform") commitments and regulations on the collection, use, storage, sharing and protection of user personal information. We value the privacy and personal information security of every user (hereinafter referred to as "you"), and have formulated the "PhotoG Platform Privacy Policy" (hereinafter referred to as "this Privacy Policy") for users to understand and supervise.

We would like to remind you:
Before you register and log in to the platform, please be sure to read this Privacy Policy carefully and fully understand the terms, including but not limited to the terms that exempt or limit our liability, so that you can make the choices you think are appropriate in accordance with the guidance of this Privacy Policy. We strive to use easy-to-understand and concise words or expressions for the relevant terms involved in this Privacy Policy, and use bold processing for the terms and personal information in this Privacy Policy that are of great relevance to your rights and interests to remind you to pay attention. You know and confirm that when you check "Agree" to this Privacy Policy, it means that you agree that we will process your personal information in accordance with this Privacy Policy. If you have any questions, comments or suggestions about this Privacy Policy, please contact us through the contact information stated in this Privacy Policy.

We hope that this policy will help you understand the following:

1. Scope of application of this policy
2. How we collect and use your personal information
3. How we use cookies and similar technologies
4. How we protect your personal information
5. How we handle the personal information of minors
6. Your rights and choices
7. Revision and notification of the Privacy Policy
8. How you can contact us

I. Scope of application of this policy

This policy only applies to the products and/or services we provide to you through all terminal clients such as the PhotoG website (https://photog.art/), PC (Windows, macOS), iPad, etc. (hereinafter referred to as "Platform" or "Platform"). If a platform has special personal information processing activities, we will explain it. If the platform has a separate privacy policy, the separate privacy policy shall prevail; content not mentioned in the separate privacy policy shall be subject to this policy.

Please note that this policy does not apply to the following situations:

1. Information and/or third-party services (including any third-party applications, websites, products, services, etc.) provided by third parties contained in or linked to our products and/or services are operated by third parties. Your use of such information and/or services is subject to the personal information processing rules separately explained to you by the third party.
2. Other products and/or service content not provided to you by PhotoG.

II. How we collect and use your personal information

(I) Account registration and login

When you register and log in to our products and/or services, in order to help you complete the registration/login process smoothly, you need to provide us with your email address and create an account name, password, and avatar (if provided).

(II) Template/work creation, use and collection

1. Uploaded content: We will store the pictures, videos, audios and text information you upload for your reuse. In addition, we will not use them for any other purpose. Please note that the content you upload may contain your own facial information, voiceprint information or other types of personal information. Your uploading behavior is deemed to agree that we will process the content you provide (including personal information therein) for the necessary purpose of the design contract between you and us. If the content you upload contains other people's personal information, please be sure to obtain the legal authorization of others to avoid illegally disclosing other people's personal information.
2. Drawing record: We will store your final design product (drawing record) so that you can use the design template directly from your drawing record next time. If you don't want to keep the drawing record, you can choose to delete it. In addition, we will not use it for any other purpose. Please note that if you do not download the work you have made or save it to "My Space", the part of the work will be stored in the draft box, and you can delete or save it in the draft box. But please note that the draft box may have a certain storage time limit, and the work that exceeds the above time limit will no longer be operated.
3. Collection records: If you think some design templates are worth collecting, you click to collect them, and we will collect your collection records so that you can use them directly from "Favorites" next time. If you don't want to keep the collection records, you can choose to delete them in batches in "My Space-Favorites".

(III) Service content search

When you use PhotoG search service, we will collect your search history, search keyword information, and operation records. In order to provide efficient search services, some of the above information will be temporarily stored in your local storage device, and the search results and search history records can be displayed to you.

(IV) Purchase of products and services

1. Order placement and order management
   When you purchase goods/services, we need to collect some or all of the following personal information according to the type of goods/services, including: your device information, consignee information (may include name, address, contact number, zip code, invoice information. If the consignee is not you, you should ensure that you have obtained the relevant authorization of the consignee), transaction goods/service information, order number, order time, order amount, your remarks information. We collect this information to help you successfully complete the purchase of goods/services, ensure the security of your transactions, query order information, provide customer service, etc. At the same time, in order to facilitate your understanding, query order information and manage order information, we will collect the order information generated during your use of our services for display to you and to facilitate your order management.
2. Payment
   In order to complete order payment and ensure transaction security, we need to collect your transaction amount, order time, order merchant, order number, payment method, credit/debit card number, securities code and other relevant payment information, payment status information, and share some or all of the above information with payment institutions in a secure manner.
3. Delivery
   After you successfully place an order, if the goods/services are provided by a third-party merchant or the goods/services require third-party delivery, in order to smoothly, safely and accurately complete the delivery and delivery of the goods/services to you, the third-party merchant and logistics service provider will inevitably know your consignee information. At the same time, in order to provide you with after-sales and dispute resolution services, we may need to promptly learn and confirm the delivery progress and status. You agree that we can collect information related to the delivery progress from the aforementioned entities.

(V) Customer Service and Other User Response Functions

When you use our customer service or other user response functions, for the security of your account and system, we may need you to provide account information in advance and match it with your previous personal information to verify your user identity. At the same time, we may also need to collect your following personal information: contact information (the phone number/email address you use when contacting us or other contact information you actively provide to us), your communication information with us (including text/pictures/audio/video/call records), and other necessary information related to your needs. We collect this information to investigate the facts and help you solve problems. If you refuse to provide it, you may not be able to use our customer service and other user response functions.

When you use some functions such as online customer service communication and feedback, we will request your camera, photo album, microphone permissions and collect your pictures/audio and video, voice information. If you refuse to provide them, you will only be unable to use this function, but it will not affect your normal use of other functions of the product and/or service.

(VI) Marketing Notice

In order to inform you of PhotoG's promotional activities in a timely manner, we may send emails to the email address you reserved when you registered from time to time so that you can get the latest discounts of PhotoG.

(VII) Usage Rules

After we collect your personal information, we will use it strictly in accordance with the following rules:

1. We will use your personal information in strict accordance with laws and regulations and this privacy policy.
2. We will use technical means to encrypt and de-identify your personal information in accordance with the law.
3. When you cancel your account, we will delete your personal information.
4. When we need to use your personal information for other purposes not specified in this policy, we will ask for your consent again.

III. How we use cookies and similar technologies

To ensure the normal operation of the platform, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, we can store your preferences and other data to help you avoid the tedious actions of repeatedly filling in personal information and entering historical search content; at the same time, we may also use the above technology to recommend, display, and push content that interests you. You can manage or delete Cookies according to your preferences, such as clearing all Cookies saved on your computer through the browser settings option, but if you do this, you will need to change the user settings yourself every time you visit PhotoG, and the corresponding information you have previously recorded will also be deleted, and it may have a certain impact on the security of the services you use.

IV. How we protect your personal information

(I) Security protection measures

We attach great importance to the security of user personal information. To this end, we have adopted industry-standard data protection technologies and management measures, such as network isolation, data encryption, employee access control and other measures.

Please be aware that although we have taken reasonable measures to protect your information, no system or network is absolutely safe, and we are not responsible for any risks or losses arising from or related to it.

(II) Security incident handling

After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures. We will promptly inform you of the relevant circumstances of the incident by email, letter, phone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective ways to issue announcements. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

If you have any questions about our personal information protection, you can contact us through the contact information stated in this privacy policy. If you find that your personal information has been leaked, especially your account and password, please contact us immediately through the contact information stated in this privacy policy so that we can take appropriate measures.

(III) Data retention

We take measures to delete your personal information or retain it in a form that cannot identify you when the information is no longer used for the purpose of our information processing, unless the law requires us to retain this information for a longer period of time, or such information is necessary to resolve disputes and enforce our agreement.

V. How we handle personal information of minors

We do not actively collect personal information of minors. If we know that we have collected information of minors, we will take measures to delete it as soon as possible.

VI. Your rights and choices

Upon request, PhotoG will provide you with information about whether we hold any personal information about you. You can contact us through our email to access or correct your information. You can delete your information by sending an email to our email address and provide the corresponding email address you want us to delete. To opt out of receiving our newsletter or marketing emails, you can contact us through the above email address. Please note that we have the right to reject deletion requests that are too cumbersome or repetitive, or deletion requests that cannot be honored due to legal obligations or ongoing disputes, or deletion requests that must be retained to enforce our agreements or protect the rights, property, safety or security of us or another party.

You also have the right to exercise your right to data portability so that your personal information can be easily transferred to another company.

VII. Revision and notification of privacy policy

This privacy policy may be updated in accordance with changes in laws and regulations or service adjustments. Any major changes will be notified to users through platform announcements, etc.